EEOC Goes Digital With Online Inquiry and Appointment Systems in Five U.S. Cities

Residents of five cities across the United States can now go online and inquire and schedule appointments with the Equal Employment Opportunity Commission about their particular situations.

Initial inquiries often lead to the filing of formal charges with the agency–in nearly half of all cases.

The EEOC receives about 200,000 inquiries per year through the mail, in person, and by phone. About 90,000 of those inquiries become formal charges of discrimination filed with the agency, making the charge-filing process the agency’s most common interaction with the public. This new online system is part of the EEOC’s ACT Digital initiative to improve service to the public, streamline the administrative process, and reduce the use of paper submissions and files.

The EEOC launched the new Online Inquiry and Appointment System on March 13 in the following five offices: Charlotte, Chicago, New Orleans, Phoenix and Seattle.

People living or working within 100 miles of these EEOC offices will be able to use the online system to submit an inquiry and schedule an intake interview. Individuals can access the Online Inquiry and Appointment System at https://publicportal.eeoc.gov/Portal/ or from EEOC’s website at https://www.eeoc.gov/employees/online_inquiry.cfm. The agency plans to evaluate the public’s experience with the new system in these five offices prior to a nationwide rollout later this fiscal year.

Here’s the EEOC’s announcement on this development.

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